Frequently Asked Questions

MY ACCOUNT Thebathrobes.com

How to create my account?

To create an account onThebathrobes.com, click on the top right of your screen on the “register” page and enter your details.
If you encounter difficulties, do not hesitate to contact us.

How to change my details?

To change your details, go to the “my account” section at the top right of your screen.
To change your email address or date of birth: Go to the Contact Information area on the left of your screen and enter your new email address and click Save.
To change your address: Go to the Address Book box on the left of your screen and enter your new address before clicking save.
If you encounter difficulties, do not hesitate to contact us.

How to change my password?

To change your password, go to the “my account” section at the top right of your screen. Then go to the contact information area and click on “change password” below your email address.
Make sure that the “change password” box is checked, and then change the password before saving your changes.
If you encounter difficulties, do not hesitate to contact us.

I lost my password, how to do it?

Go to the “my account” page at the top right of your screen and click on “Forgot your password? Below the “connect” button. Information will then be sent to your email address.
If you encounter difficulties, do not hesitate to contact us.

MY ORDERS

How to order ?

You have access and can place orders on our site thebathrobes.com 24/7. To purchase one or more items, go to our “bathrobes”, “bathrobes” or “pajamas” sections to make a selection of your purchases.
Once you have made your choice, indicate the desired size. Also consider choosing a font and color to personalize your garment if you want to make it unique. Follow the additional indications on the product page.
When you’re done, click on the “add to cart” button at the bottom of your product page. You will arrive directly on your basket once your product added. Repeat these steps to select other items in your cart.
Once your selection is finished, go to your cart and click on the button to the right “validate my cart” below the total of your order.
Enter your details and click on “place your order” to continue this step.
You will then arrive at the payment page of our PayPal partner to pay for your order. You can then enter your bank details safely.
You will finally receive a confirmation e-mail once your payment has been made and a second one when we have shipped your order.
If you encounter difficulties, do not hesitate to contact us.

How to use my promo code?

Make your selection of items, then go to your cart. Before paying your order, add your promo code in the box below Discount Codes and validate it by clicking on “use coupon”. The reduction is deducted automatically from your total.
Once your coupon validated, click on the button on the right “validate my basket”, to pay your order
If you encounter difficulties, do not hesitate to contact us.

How to track my order ?

After shipping your bathrobe, dressing gown or pajamas, you will receive an e-mail with the tracking information of your package. Follow the instructions in this email: copy and paste your tracking number into the box shown.
If you encounter difficulties, do not hesitate to contact us.

Can I cancel my order?

Contact us and we will cancel your order. Depending on your wishes, we will refund you within 15 days or exchange. If we are not able to cancel your order (bathrobe already personalized, being shipped …), you will find the detailed procedure to follow to return your bathrobe just here.
If you encounter difficulties, do not hesitate to contact us.

What if I still have not received my order?

It may happen that the shipment of your bathrobe takes a little longer than expected, especially in the case of a personalized bathrobe. Once your order has been shipped, we no longer have control over its shipping time. Delivery times are usually 7 working days. Postal services may need more time, especially during school holidays or end-of-year holidays. If two weeks after your order, you have not received your bathrobe, do not hesitate to contact us and we will make a claim with our carrier.
If you encounter difficulties, do not hesitate to contact us.

MY PAYMENTS

What are the means of payment?

The provider chosen by Thebathrobes.com to ensure the safe payment is PayPal. The means of payment accepted are 100% secure and are as follows:
Bank card
Visa
Visa Electron
Eurocard / MasterCard
Discover
American Express
If you encounter difficulties, do not hesitate to contact us.

Is payment by Carte Bleue secure?

The provider chosen by Thebathrobes.com to ensure the safe payment is PayPal. The payment by credit card is thus 100% secure.
If you encounter difficulties, do not hesitate to contact us.

Is payment via Paypal secure?

This is the first time you use Paypal and you want to know more? Read our special section on our secure payment policy.
If you encounter difficulties, do not hesitate to contact us.

Can I pay by check?

We no longer accept payment by check due to a large number of unpaid checks. Check out our secure payment policy for our customers.
If you encounter difficulties, do not hesitate to contact us.

Can I pay in cash?

We do not accept cash payments. Check out our secure payment policy for our customers.
If you encounter difficulties, do not hesitate to contact us.

DELIVERY

What are the delivery times ?

Delivery times are 7 working days after your ordering for free delivery.
If you encounter difficulties, do not hesitate to contact us.

Where can I get delivery?

You can have it delivered to the address you want, as long as it is located in
If you encounter difficulties, do not hesitate to contact us.

How to track my package?

After shipping your bathrobe, dressing gown or pajamas, you will receive an e-mail with the tracking information of your package. Follow the instructions in this email: copy and paste your tracking number into the box shown.
If you encounter difficulties, do not hesitate to contact us.

Can I be delivered to another address than mine?

You can have it delivered to the address you want and are not obliged to have it delivered to your usual address. In this way, you can send a gift to a loved one. For this, before finalizing the payment and when you enter your personal details, simply uncheck the box “send to this address” and enter the new delivery information of your order.
If you encounter difficulties, do not hesitate to contact us.

RETURN AND EXCHANGE

What are the conditions for returning an item?

If an item you ordered on our site do not please you, is too small or too big, you have a period of fourteen days from the date of receipt to request exchange or refund. You will find the detailed procedure right here.
If you encounter difficulties, do not hesitate to contact us.

I received an article at the wrong size, how to do?

If an item you ordered on our site is too small or too large, you have a period of fourteen days from the date of receipt to request exchange or refund. You will find the detailed procedure right here.
If you encounter difficulties, do not hesitate to contact us.

What is the repayment term?

If you choose to return an item, we will refund within 15 days the amount of your order after receipt of it. We remind you that your item must not have been worn, washed and must be returned in good condition and in its original packaging.
If you encounter difficulties, do not hesitate to contact us.

BATHROBES

How to choose my bathrobe size?

After making your selection, you must indicate the size of your bathrobe before adding it to your basket.
To choose the size of your bathrobe, please take your measurements before comparing them with the information indicated in the description of your article. Then choose the most appropriate size for your template.
If you encounter difficulties, do not hesitate to contact us.

How to personalize my bathrobe?

After making your selection, you can customize your item with an embroidery.
To personalize your bathrobe, follow the instructions on the card of your bathrobe.
You can write up to 24 characters and choose the font and color of your choice.
To complete the personalization of your bathrobe, add it to the basket.
If you encounter difficulties, do not hesitate to contact us.

How to maintain my bathrobe?

To ensure proper maintenance of your bathrobe, you can check our service guide page.
If you encounter difficulties, do not hesitate to contact us.

DRESSING GOWN

How to choose my dressing gown size?

After making your selection, you must indicate the size of your bathrobe before adding it to your basket.
To choose the right size of your dressing gown, please take your measurements before comparing them with the information indicated in the description of your article. Then choose the most appropriate size for your template.
If you encounter difficulties, do not hesitate to contact us.

How to personalize my dressing gown?

After making your selection, you can customize your item with an embroidery.
To personalize your dressing gown, follow the indications on the card of your dressing gown.
You can write up to 24 characters and choose the font and color of your choice.
To finish your personalization of your dressing gown, add it to the basket.
If you encounter difficulties, do not hesitate to contact us.

How to maintain my dressing gown?

To ensure proper maintenance of your dressing gown, you can check our service guide page.
If you encounter difficulties, do not hesitate to contact us.

PAJAMAS

How to choose my size of pajamas?

After making your selection, you must indicate the size of your pajamas before adding it to your basket.
To properly choose the size of your pajamas, please take your measurements beforehand to compare them with the information indicated in the description of your article. Then choose the most appropriate size for your template.
If you encounter difficulties, do not hesitate to contact us.

How to personalize my pajamas?

After making your selection, you can customize your item with an embroidery.
To personalize your pajamas, follow the instructions on the card of your pajamas.
You can write up to 24 characters and choose the font and color of your choice.
To finish your customization of your pajamas, add it to the basket.
If you encounter difficulties, do not hesitate to contact us.

How to maintain my pajamas?

To ensure proper maintenance of your pajamas, you can consult our service guide page.
If you encounter difficulties, do not hesitate to contact us.

OTHER QUESTIONS

How to contact the site?

If you are looking to join us, go to the “Contact” category at the top left of your screen. Otherwise, click directly here: contact us.
If you encounter difficulties, do not hesitate to contact us.

How to subscribe to the newsletter ?

I would like to receive the newsletter new account: To receive our newsletter you can request it when you register on our site by checking the box “Subscribe to the newsletter” in your registration form.
I would like to receive the newsletter without an account: If you want to receive our newsletter without creating an account, go to the homepage of our site and go to the bottom of the page. Enter your email address in the blue rectangle and click on “Register”.
I would like to modify my account to receive the newsletter: If you want to change your status to allow you to receive our news and tips, go to the “My Account” section at the top right. In the overview of your account, in the Newsletter area click on edit then check the Subscription box and save. You will now receive our newsletter.
If you encounter difficulties, do not hesitate to contact us.

Are my details shared?

Your details are safe with us. Indeed, we undertake not to share your information in any case. Thebathrobes.com applies a strict, effective and trustworthy confidentiality policy in order to keep you safe.
If you encounter difficulties, do not hesitate to contact us.

I do not know you, are you known?

You have not heard of us yet and want to know more? Visit our About Us page to get to know us. Before talking about bathrobe, let’s talk about trust.
If you encounter difficulties, do not hesitate to contact us.

My question is not the list?

Despite our FAQ, you have not found an answer to your question? Write to us and you will have a personalized answer to your question!
If you encounter difficulties, do not hesitate to contact us.