Rules of return Thebathrobes.com

Our workshop brings the greatest care to each order and as each client client is unique we offer the opportunity to customize all of our products. This differentiates thebathrobes.com classic online sales sites, and it is for this reason that we can not simply re-sell the items traded and returned. But we want our customers to be completely satisfied with their order.

 

What if you received your items but the size or cut does notp suit you?

No worries, you have 14 days from the date of receipt of your parcel to request an exchange or refund.

Start the online return procedure below and follow the instructions on the screen.

 

Start the return online procedure

 

We inform you also that the return is the responsibility of the customer except in the case where he would have received a product with a manufacturing defect or not corresponding to his initial order.

The return or exchange is at the Customer’s risk and the Product must be returned in its original packaging, in its original condition, new, unworn, unwashed, and accompanied by the return receipt:

Failing compliance by the customer with these conditions, including the conditions of return or exchange, Thebathrobes.com will not proceed to the refund of the products concerned.

 

The options available to you *

An exchange for a credit note on your next order
A refund of the purchase price

* If you have not customized the article in question yourself

PACKING INSTRUCTIONS FOR RETURNS

WHAT DO YOU NEED ?

-the return label
-the product (s)
-a box

HOW?

Print your return label and cut following the dots.
Pack your products preferably in the package and the original packaging. If you have not kept them, make sure to package the product (s) in the same way as when you bought them to avoid any damage. Stick the second half of the coupon on the package of your package, so that the voucher is clearly visible.

IMPORTANT: Do you return two products under the same order number at the same time? You must return them together in the same package, with a single return slip.
Then simply drop the parcel at the nearest relays point. Make sure you have the first half of the order form so that the relays point employee can stamp and sign it. This document serves as proof of the return of article (s).

WHAT ARE THE DELAYS?

Upon receipt of your package, we will send you an e-mail confirming receipt by us.

In the case of a refund request, it will be made no later than 15 days after receipt of your items and automatically on the account associated with the credit card used for payment or on the Paypal account used for the payment. payment.

 

HOW TO AVOID A POSSIBLE CLAIM?

1. Carefully check your order

If you have inadvertently made a typo or choose the wrong logo for customization, click on the order basket link to cancel the order and prevent it from going into production. You can then place a new order with the desired changes.

2. Allow sufficient time
We make every effort to ship and customize your order, but we can not guarantee a delivery in 24 hours. The production must sometimes be stopped because of a problem with the design, in case of out of stock or for any other technical reason. If your order does not arrive in time for the anniversary, the wedding party or the planned starting pot, this does not give you the right to demand a refund of the order. If time is running out, you can opt for the express option. Production and sending will be faster.

You will find all the information concerning our exchange and return rules in our Terms and Conditions.