A special request? It's here! Skype: Phone: (from Mon to Fri from 8 am to 8 pm and Saturday from 9 am to 1 pm) Email:
These General Terms and Conditions of Sale are concluded between thebathrobes and any person who has made a purchase on the thebathrobes.com website, hereinafter referred to as “the Customer”. Any purchase on the site thebathrobes.com automatically entails the acceptance of all these conditions.
The Customer who buys on the site thebathrobes.com declares to be legally able to commit under the present general conditions of sale.
All prices presented on the website are in euros all taxes included. thebathrobes reserves the right to change prices without notice. The prices applied to the Client correspond to those posted on the site at the time of his order. The goods remain the full property of thebathrobes until the receipt of the total amount due by the Customer.
The company thebathrobes strives to present and describe its articles in the most precise and exact way possible in all its elements. We strive to ensure that the photographs that illustrate the presentation of the items offered for sale reproduce them faithfully, have no ambiguities and give you all useful information about the features and components. The article does not necessarily include all the elements of the photo. Some photographs are the property of the manufacturers of the articles considered. However, any error or omission could not be attributed to thebathrobes and the company can not be held liable for this reason. In case of doubt about an article or if you wish to have additional information, do not hesitate to contact our customer service who will strive to answer you as accurately as possible. Our customer service can be contacted by email by writing to . Any reproduction of photographs of the site thebathrobes.com is formally prohibited without an express authorization from the company thebathrobes .
The order is validated once the payment has been accepted by thebathrobes . thebathrobes reserves the right to refuse an order if the Customer is already in litigation with thebathrobes or if thebathrobes believes that the Customer is at risk of default. thebathrobes reserves the right to ask its Client for additional information if it considers it necessary, such as an identity document or proof of address. No response from the Customer within 5 days of the order, the order and payment will be canceled. thebathrobes undertakes to honor orders received, only within the limits of available stocks.
Thebathrobes strives to process and ship your order within 15 business days for free delivery, 9 business days for fast delivery and 7 business days for express delivery. If you want to personalize your bathrobe, an additional 2 working days is required for custom embroidery simple (small size and without logo) of clothing and up to 5 working days for complex customizations (text in large size or with logo by example). During holiday periods, delivery times can be extended from 1 to 2 business days.
Delivery times are the average times communicated by the partner carriers. These times may vary. When the non-respect of the delivery deadlines is the result of the fact of the Customer or of an unforeseeable and insurmountable event of a third party or a case of absolute necessity, the responsibility of the company thebathrobes can not be committed.
Our obligations regarding the terms of delivery are automatically suspended in case of partial or total strike, epidemic, fire, flood or deterioration, mobilization and in case of force majeure. Delivery times are not strict, they are given as an indication and we accept cancellation for late delivery, after a formal notice by registered letter, leaving us a margin of 30 days for shipping , this apart from cases of force majeure.
For delivery in other areas shipping costs are the responsibility of the Customer and vary depending on the destination and the weight of the order according to the current tariff of the carrier chosen by the company.